Frequently Asked Questions

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  Shipping & Delivery

  Do you offer free shipping?
  Yes! We offer free worldwide tracked shipping, no hidden fees, no minimum spend.

  How long does delivery take?
  Delivery varies depending on location, we ship from Europe meaning other European countries get the fastest shipping. We also try to show the shipping time on the product page for the product for your country. If you're still unsure you can read more about it in our shipping policy here.

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  Products & Customization

  Which phone models do you support?
  We offer cases for over 200 phone models from 8 major brands; Apple, Samsung, Xiaomi, Google, OnePlus, Nothing, Motorola, Oppo. You can select your phone model on every product page.

  What case types do you offer?
  Choose from 6 distinct types: Soft, Soft with MagSafe, Hard, Eco-Case, Tough, and Tough with MagSafe. You can read their differences when selecting your case on the product page or here. Keep in mind we don't support all case types for all phones, some might only have one case type to select from.

  Can I request a custom design or tweak existing ones?
  Absolutely! If you’d like a color change or have a custom request, email us at info@caselier.com we love bringing your ideas to life.

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  Sustainability & Ethics

  Are your cases environmentally friendly?
  Yes. Our Eco-Case is made from 40% wheat straw and 60% TPU. It is designed to decompose naturally in moist environments within 18 to 24 months. The inks used are sadly not biodegradable.

  Do you throw away unsold cases?
  No. Your case is only made once it's ordered reducing overproduction and waste meaning we never have any unsold cases.

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  Ordering & Payments

  What payment methods do you accept?
  We accept Mastercard, Visa, Google Pay, Apple Pay, Klarna and more.
  
  Will I be charged customs or duties?
  Orders shipped outside the EU may
  be subject to import taxes, customs duties, or fees imposed by the
  destination country. These charges are not included in our product
  prices or shipping fees, and are the responsibility of the recipient.

  We recommend checking your local customs regulations before placing an order if you're unsure about possible charges.

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  Returns & Support

  Can I return or exchange my case?
  You can return unused, non-defective items within 14 days of delivery. The case must be in its original condition and packing, and you'll need to cover return shipping.

  What about refunds?
  If your item arrives damaged, defective, or incorrect, we'll replace it or issue a full refund. No return needed in most cases. Just email us at info@caselier.com with your order number and a photo, and we'll take care of it.

  I have a problem with my order—what should I do?
  We're here to help! Contact us at info@caselier.com and we’ll resolve it as soon as possible.

  If you're still unsure about anything please read our Return & Refund Policy here.