Shipping policy
Shipping Methods
- Tracked shipping includes limited tracking updates. The parcel is usually scanned when it arrives in the destination country and again when the courier takes it out for delivery. Some destinations do not produce a final delivery scan.
- Express shipping includes full tracking updates and is our fastest service. We work with several couriers so that each country gets the best available option.
Order Processing Time
All orders are handled manually and are dispatched within 2 business days of being placed. Orders placed during a weekend are processed on the next business day. The delivery estimates below already include this processing time, so they count from the day you place your order, not the day we ship it.
Estimated Delivery Times
Times below are in business days and count from the day the order is placed. They are estimates based on our fulfilment partner's published transit times, not guaranteed delivery dates.
| Country | Tracked (business days) | Express (business days) |
|---|---|---|
| Australia | 12 – 23 | 5 – 8 |
| Austria | 5 – 8 | 3 – 6 |
| Belgium | 4 – 6 | 4 – 6 |
| Bulgaria | 7 – 13 | 4 – 7 |
| Canada | 7 – 13 | 4 – 6 |
| Croatia | 7 – 13 | 4 – 7 |
| Cyprus | 7 – 13 | 4 – 7 |
| Czech Republic | 7 – 13 | 5 – 8 |
| Denmark | 6 – 10 | 4 – 7 |
| Estonia | 7 – 13 | 5 – 8 |
| Finland | 6 – 10 | 4 – 7 |
| France | 5 – 8 | 4 – 6 |
| Germany | 4 – 7 | 4 – 6 |
| Greece | 7 – 13 | 4 – 7 |
| Hungary | 7 – 13 | 3 – 6 |
| Ireland | 6 – 9 | 3 – 6 |
| Italy | 6 – 9 | 3 – 6 |
| Kuwait | 12 – 23 | 6 – 10 |
| Latvia | 7 – 13 | 5 – 8 |
| Lithuania | 7 – 13 | 5 – 8 |
| Luxembourg | 6 – 9 | 4 – 7 |
| Malta | 7 – 13 | 4 – 7 |
| Netherlands | 3 – 5 | 3 – 4 |
| Norway | 7 – 11 | 4 – 6 |
| Poland | 7 – 13 | 5 – 8 |
| Portugal | 7 – 13 | 3 – 6 |
| Qatar | 12 – 23 | 6 – 10 |
| Romania | 7 – 13 | 5 – 8 |
| Saudi Arabia | 12 – 23 | 6 – 10 |
| Slovakia | 7 – 13 | 5 – 8 |
| Slovenia | 7 – 13 | 5 – 8 |
| Spain | 7 – 10 | 3 – 5 |
| Sweden | 6 – 9 | 3 – 5 |
| Switzerland | 5 – 8 | 3 – 5 |
| Türkiye | 12 – 23 | 6 – 10 |
| United Arab Emirates | 12 – 23 | 6 – 10 |
| United Kingdom | 5 – 8 | 4 – 6 |
| UK Channel Islands | 6 – 9 | 4 – 6 |
| United States | 5 – 11 | 4 – 6 |
| Rest of the world | 12 – 23 | 6 – 10 |
Actual delivery times may vary due to customs, local postal delays, or other factors beyond our control. During peak periods such as Christmas, carriers can run slower than the estimates above.
Late Deliveries
The times above are estimates, not guaranteed delivery dates. If an Express order arrives after the end of its estimated window, contact us and we will refund the difference between the Express and Tracked shipping rate for your country. This does not affect your statutory rights as a consumer.
Shipping Providers
We work with various logistics partners depending on the destination. Common providers include PostNL (for the Netherlands and Belgium) and Deutsche Post (for other European countries). Our fulfillment partners may also use DHL, DPD, Hermes, FedEx, GLS, and others when necessary.
Customs and Import Duties
Orders shipped outside the EU may be subject to import taxes, customs duties, or fees imposed by the destination country. These charges are not included in our product prices or shipping fees, and are the responsibility of the recipient.
We recommend checking your local customs regulations before placing an order if you're unsure about possible charges.
Exceptions
While we strive towards worldwide shipping, unfortunately there are some countries to which we are unable to ship orders. At the moment this concerns the following countries:
- Argentina
- Brazil
- Chile
- Mexico
Contact
If you haven't received your order within the estimated timeframe, please check your tracking information (sent via email after shipment). If you need further assistance, feel free to contact us at info@caselier.com