FAQs

From within the EU. That means no customs fees or import surprises for European customers. We ship to 180+ countries worldwide.

Yes! For orders over €50 free shipping is included worldwide.

It depends on where you are and the shipping option you choose. After dispatch, most EU orders arrive within 1–6 workdays (for example 1–4 days to the Netherlands and Belgium, 2–4 days to Germany and Austria), the US takes 3–8 days, and Express options are faster everywhere. You'll see the delivery estimate for your country on every product page.

EU orders: never, since we ship from within the EU. Orders shipped outside the EU may be subject to import taxes, customs duties, or fees imposed by the destination country. These charges are not included in our product prices or shipping fees, and are the responsibility of the recipient. We recommend checking your local customs regulations before placing an order if you’re unsure.

We offer cases for over 100 phone models from 4 major brands: Apple, Samsung, Xiaomi and Google.

Snap Case: a slim, lightweight polycarbonate shell that protects against scratches and everyday wear, with less drop protection than the Tough. Tough Case: dual-layer protection, a polycarbonate shell with a shock-absorbing inner lining that guards against drops. Adds some bulk over the Snap. Tough Case with MagSafe: the same dual-layer build plus MagSafe compatibility. Wallet Case: a case with a front-printed flap in animal-friendly artificial leather that protects your screen and holds your cards. Bulkier, but it replaces a separate wallet.

Yes. The Tough Case with MagSafe has the same dual-layer construction as our regular Tough Case, with built-in MagSafe compatibility for magnetic chargers and accessories. It is available for select iPhone and Samsung models. Select your phone model on any product page to see whether the MagSafe option is available for it.

No. Every uploaded image is automatically upscaled with AI before printing, and you get a live preview of your case before you buy, so what you see is what arrives. The one limit: a very small or very low-resolution image can’t be fully rescued, so upload the largest version of your photo you have.

Yes. Every design outside The Gallery can be recoloured with the “Customise” button on its product page: shift the hue, adjust saturation, or swap specific colours until it’s yours. The Gallery artworks are the one exception; we keep them exactly as the artists made them.

Absolutely! If you’d like a color change or have a custom request, email us at info@caselier.com. You can also use the on-page “Customise” button to tweak a design to your liking.

No. Your case is only made once it’s ordered, reducing overproduction and waste, meaning we never have any unsold cases.

We accept Mastercard, Visa, Google Pay, Apple Pay, Klarna and more.

Every case is printed to order, so there’s a short window before production starts. Email us at info@caselier.com with your order number as soon as possible and we’ll do our best to catch it in time.

You can return unused, non-defective items within 14 days of delivery. The case must be in its original condition and packaging, and you’ll need to cover return shipping.

If your item arrives damaged, defective, or incorrect, we’ll replace it or issue a full refund. No return needed in most cases. Just email us at info@caselier.com with your order number and a photo, and we’ll take care of it.

Yes. As an EU business we provide the legal 2-year guarantee on all products. If something is wrong with your case, email us at info@caselier.com and we’ll sort it out.

We’re here to help! Contact us at info@caselier.com and we’ll resolve it as soon as possible. If you’re still unsure about anything, please read our Return & Refund Policy.